FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Trouble Shooting
Below are some common questions about our products
How to rotate the screen
If the game or emulator is in landscape mode by default and you want to switch to portrait mode,you can fix the way the game displays on your device by following these steps: As shown in thefigure, enter the settings option, "A" is the confirmation key, "B" is the return key.
NOTE: Some games need to be restarted to take effect.
Step 1: In the game interface,Select + X, press "B" to return,you will enter the RetroArch menu.
Step 2: Go to "Settings"→ Select "Video"
Step 3: Select "Output".
What is the R36MAX Game Console?
The R36MAX is an affordable retro handheld console built to emulate a variety of classic gaming systems. It boasts a 4.0-inch IPS display and powerful emulation performance and runs on the customizable operating system.
What Games are pre-loaded on the R36MAX?
The R36MAX usually comes preloaded with 18,000+ games from a wide range of supported systems, featuring a mix of popular hits and hidden gems. Additionally, users can expand the library by adding their own game ROMs through a MicroSD card.
Can I add my own Games?
Yes, you can easily add your own game ROMs to the R36MAX using a MicroSD card. Just transfer the ROM files into the corresponding console folders on the card, and the games will appear in the main menu for easy access.
How is the Performance of the R36MAX handheld?
The R36MAX delivers great performance for most retro systems up to the PS1 and PSP era. It handles many N64 and Dreamcast games smoothly, though some titles may experience slowdowns. The device isn't equipped to emulate newer systems, such as PS2, 3DS, etc.
Is the R36MAX customizable?
Use this text to answer questions in as much detail as possible for your customers.
Shipping
Below are some of are common questions about shipping.
When will you ship the item?
All orders will be fulfilled by Aislpc. We will ship the goods within 3-5 days and upload the tracking numbers after shipment, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Usually, it takes 8-22 working days for you to receive the parcel. If you choose Express Shipping, it takes 5-14 working days.
Which shipping company will the parcel be shipped with?
For most of the US and Europe orders, it will be shipped by EUB or Hong Kong post air mail service. For orders in Asia, it will be ship according to local circumstances.
Can you declare the parcel as a gift?
No, sorry, the courier service does not accept this kind of declaration.
VAT or import tax included?
Due to the customs policy of different countries, we CANNOT control the taxes. Our product price does not include VAT or import tax for your country. We will try our best to declare a comparatively lower value for the product. If you have further question about the declared value, please feel free to send us an email at support@aislpc.com.
Still have questions?
Please click here to check the Shipping Policy.