Warranty Policy

At AISLPC, we stand behind the quality of our retro handheld game consoles and accessories. All eligible products purchased directly from our official website are covered by a 1 Year Limited Warranty from the date of delivery.

This warranty applies only to products with manufacturing defects or hardware failures that prevent normal operation under proper use conditions.

What Is Covered

During the warranty period, AISLPC may provide one of the following solutions after inspection and verification:

  • Free repair service

  • Free replacement unit

  • Replacement parts or accessories

The specific solution will be determined by our support team based on the issue reported.

What Is Not Covered

This warranty does not cover damage or failures caused by:

  • Accidental damage

  • Water or liquid damage

  • Improper installation or operation

  • Unauthorized modification or disassembly

  • Cosmetic wear and normal aging

  • Damage caused by custom firmware, unofficial operating systems, or unsupported software modifications

  • Damage caused by misuse, abuse, drops, or external force

  • Consumable parts including batteries with reduced capacity from normal usage over time

Products showing signs of intentional damage or unauthorized repair may be refused warranty service.

Warranty Claim Requirements

To request warranty service, customers must contact our support team and provide:

  • Order number

  • Clear video proof of the issue (required)

  • Photos of the product and packaging

  • Product serial number (if applicable)

Incomplete requests may delay or prevent warranty processing.

Support Email: support@aislpc.com

Our support team typically responds within 48 hours on business days.

Shipping Responsibility

Customers are responsible for the shipping costs of returning products for warranty inspection or repair.

AISLPC will cover the shipping cost for replacement parts or replacement products after the warranty claim has been approved.

We strongly recommend using a trackable shipping method, as AISLPC is not responsible for lost return packages.

30-Day Return Policy (EU & US Orders)

Customers may request a return within 30 days of delivery for eligible orders.

To qualify for a return:

  • The product must be unused or in like-new condition

  • Original packaging and accessories must be included

  • The product must not show signs of damage, modification, or misuse

Returns that do not meet these conditions may be rejected or subject to partial refund deductions.

Shipping fees are non-refundable unless the item arrives defective or incorrect.

DOA (Dead on Arrival)

If your product arrives non-functional or damaged upon arrival, please contact us within 7 days of delivery with video proof and photos.

Verified DOA products may qualify for priority replacement service.

Limitation of Liability

AISLPC shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

AISLPC reserves the right to interpret, modify, or update this Warranty Policy at any time without prior notice.